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Questions?

Call Us 855.5URINAL


Returns Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@hybridH2O.com to request a refund and we will assign you a tracking #.
2. We will send you instructions on where to ship your product.
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items can not be returned if they are opened.  Merchandise that has been used or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
If your item is in like new condition, you may exchange your item for a different item of the same price. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.